ClaimCare is provided by Concious Tech ("we", "us"). When you use ClaimCare, you are contracting with Concious Tech. By creating an account or continuing to use the service, you agree to these terms on behalf of your hospital, and you confirm you are authorised to do so.
What ClaimCare does
ClaimCare flags likely problems in claim papers, such as missing documents, code mismatches or rate caps, and can read uploaded documents with AI. It is an aid to your billing staff. It does not replace their judgement or a doctor's, AI results may be wrong and must be checked, and it does not guarantee that a TPA or insurer will approve a claim.
Your responsibilities
Get patient consent before entering their data. Check every flag and fix before submitting a claim. Keep your login private; you are responsible for activity under your account. Provide accurate information.
Acceptable use
You must not misuse the service, including: using it for anything unlawful; fraud, fake claims or spam; infringing anyone's intellectual property; or interfering with security — uploading malware, probing or scanning our systems, scraping, or reverse engineering the software.
Intellectual property
Concious Tech owns ClaimCare and all its software, rules, documentation and branding. You get a limited, non-transferable right to use it within your plan. Your hospital keeps ownership of its claim data; you let us store and process it only to provide the service.
Service level
We work to keep ClaimCare available and accurate, but we do not guarantee it will be uninterrupted or error-free.
Payments and subscriptions
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal, cancellation and refund terms are set out in Paddle's Buyer Terms and our Refund Policy. Paid plans renew every month or year until cancelled.
Suspension and termination
We may suspend or end access for a serious breach of these terms, non-payment, a security or fraud risk, or repeated policy violations. You may stop using ClaimCare at any time. After an account ends, you can ask us to export or delete your data.
Liability
To the extent the law allows, the service is provided without implied warranties, we are not liable for indirect losses, and our total liability is limited to the fees you paid in the 12 months before a claim arises. Nothing here limits liability for fraud or anything that cannot be limited by law. These terms are governed by the laws of India.
Contact
Questions or requests: connect@concioustech.com