ClaimCare is operated by Concious Tech. It helps hospitals check insurance claim papers before sending them to TPAs. This policy explains what data we handle and how.
Who is responsible
Concious Tech is the data controller (Data Fiduciary) for hospital account data — staff names, emails, login details and usage of the service. For patient data entered by a hospital, the hospital is the Data Fiduciary and responsible for patient consent; Concious Tech acts as its Data Processor and uses that data only to run audits for that hospital.
Data we collect and why
Account data (hospital name, address, registry ID, contact email and phone, login credentials) — to create and run your account. Claim data (patient names, ages, policy numbers, diagnoses, bill amounts, uploaded documents) — to provide audits. Support messages — to help you. Usage and device data (IP address, browser, activity logs) — for security, fraud prevention and improving the service.
Legal basis
We process data to perform our contract with your hospital, for our legitimate interests in security and improvement, to meet legal obligations, and with consent where the law requires it.
Who we share data with
Service providers that host our database and run AI document reading; Paddle.com, our Merchant of Record, which handles sales, subscriptions, payments, tax and invoicing; professional advisers such as lawyers and accountants; and authorities where required by law. We do not sell data, and documents are not used to train AI models.
How we protect it
Data is stored in an encrypted cloud database with access controls. Each hospital account can only see its own records.
Retention and deletion
Data is kept while the account is active and then deleted or anonymised when no longer needed, unless the law requires longer. A hospital can ask us to delete its account and data at any time.
Cookies
We use only essential browser storage to keep you signed in. We do not use advertising cookies.
Your rights
You can ask to see, correct or erase your data, withdraw consent, and raise a grievance with our Grievance Officer at connect@concioustech.com. We reply within 30 days. You may also complain to the Data Protection Board of India.
Contact
Questions or requests: connect@concioustech.com